Good morning, @Neereshnee.
We appreciate you reaching out to us. ID and passport applications are processed on the home affairs website. We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection. Once the application has been initiated at dha.gov.za,. You need to subscribe first before you can make payments to DHA. Here's how: Log in to internet banking. Click on Transact. Under Pay, click My Bills. Confirm the T's and C's by accepting Search for DHA and subscribe before processing a payment. Then process a payment. The bank branches are also listed on the website. You can check 2–4 weeks in advance for available dates. If you would like to get more information about ID and passport booking, please visit the home affairs page at: http://www.dha.gov.za/index.php/civic-services/travel-documents. Please let us know if you still require further assistance. Kind regards, Standard Bank Team
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