Community

Hi @QueenB.   What error message are you getting? You can create a virtual card, link it to your checkers app, and continue using it to process online purchases.   Your response is appreciated.   Kind regards. Fana. ... View more

Hi @thabozebediela.   What issues are you experiencing with your app? What error message are you getting?   Kind regards. Fana. ... View more

Hi @MattSJ.   Thank you for coming back to me. Have you tried a different branch, or a different month to see if still dates are available?   If this fails, you may need to consider visiting DoHA. Dates being unavailable shows that a lot of people are looking for slots, and there is a limited number of people they can take per day.   Kind regards. Fana. ... View more

Hi Jabo.   For immediate assistance, please contact us on the platforms I shared below for quicker assistance.   Kind regards. Fana. ... View more

Hi @Gertrud.   This sounds concerning, and my team would have to confirm your details and assist further. Please send an email to [email protected], or dial 0860 123 000 option 3 then 4 for assistance with confirming your details, and assist with OTP.   Kind regards. Fana. ... View more

Hi.   Please email my team on the email address I provided below with all the documents requested for assistance with OTP preference.   Kind regards. Fana. ... View more

Hi @Athandile97luwa.   Apologies for any inconvenience this may have caused. Please contact digital team on 0860 123 000 option 3 then 4 so they update your digital profile.   Kind regards. Fana. ... View more

Hi @MarykeFerreira.   You can process a payment to your credit card by adding a beneficiary as Standard bank Card, then use your card number as a reference number on the mobile app, or Internet banking. To link your credit card, kindly send an email to [email protected] with a subject line " Card linking" for assistance.   Kind regards. Fana ... View more

Hi @Thabi0117.   Our fraud team would be able to provide with a best solution on how to resolve it. Please dial 0800 222 050 for assistance.   Kind regards. Fana ... View more

Hi @Lesedi31.   Is your app still showing zero balances? If yes, please send an email to [email protected] with a subject line "Balance not reflecting" to investigate the matter. Alternatively, you can contact our team on 0860 123 000 option 3 then 4 for immediate assistance.   Kind regards.  Fana. ... View more

Hi @XeloHim.   Please ask your brother to check the voucher number under instant money voucher manage option. Altenatively, your brother can get in touch with our instant money team, and request for the voucher to be resent on 0860 466 639.   Kind regards. Fana.     ... View more

Hi Nomsa.   Please check under trending tags about limit increase. I have shared a response on how to increase a limit.   Kind regards. Fana ... View more

Hi @Jesasntos.   I apologise for any inconvenience this may have caused. Please send us your ID number, and contact details to [email protected] with a subject line "Card Application" to check the status of your card.   Kindly let me know once you have emailed us your details, and share the email address used to send your details for fast tracking your email.   Altenatively, you can check via your mobile app under card management to see if your card is ready for collection.   Kind regards Fana..  ... View more

Hi @Shepy.   You can retrieve the voucher number on any of our self-service platforms under instant money manage. Our team can also assist with the voucher by dialling 0860 466 639.   Kind regards. Fana ... View more

Hi @LaraSP.   Did you update your app? After login in, on the landing page, did it request you to link your card?   Kind regards. Fana ... View more

Hi @MphoConstance.   I apologise for the inconvenience caused. Our team would have to investigate this. For immediate assistance, kindly dial 0860 123 000 option 3 then 3.    Kind regards.  Fana. ... View more

Hi @Sam11.   The error code refers to a branch block. Please visit your nearest branch with your ID book/ card for assistance.   Kind regards. Fana. ... View more

Hi @JamesAHCampbell.   The options for add ons is at the top left of your landing page. The icon has a circle with 4 small squars inside it.   Please let me know if this helps you.   Kind regards.  Fana.       ... View more

Hi.   Please search for PayPal tags under trending tags for more info. Details have been shared about it.   Kind regards.  Fana. ... View more

Hi @Yourstruly.   We would love to assist with your request.   OTP's are amended by our branch team since they need to validate customers personal details. When a customer is not in the country, we will need security documents to ensure that we are assisting the accurate customer. Furthermore, we can only assist if the email address you would need to change to is on file. Should the email not be on any of your banking profiles, our team will not be able to assist.   Please send us the below documents to enable us to assist you further.   - Front and back of your card. -3 specimen signatures -Copy of ID and Passport. -Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.   Upon receipt of all correspondence, our team will assist you effectively.   Please forward all these documents to [email protected] for assistance.   Kind regards. Fana. ... View more

Hi @KKaym.   I've shared a solution, and steps to follow to link your VAF account.   Please search for VAF under trending tags.   Kind regards. Fana. ... View more

Hi @Mulaudzilyd.   What error message are you getting on your end?    Regards. Fana. ... View more

Hi @francisP.   I've shared steps on how to go about to retrieve your statements. Please search for home loan statements under tags for assistance.   Kind regards. Fana. ... View more

Hi @heatherhill.   This is sounds concerning, and we'd like to engage further regarding it.    I truly apologise for the way it was handled; an alternative was supposed to be offered.   Please email my team on [email protected] for further engagement.   Kind regards. Fana.     ... View more