This is totally unacceptable. The fact that the debits are fraudulent also means that as a victim, i do not know who the company/ individual debiting my account is. Banks seem to be unwilling to assist in stamping out these practices. The fact is a debit instruction also carries details of the beneficiary account. If the bank receives several complaints about a debit from the same company, that should be a reason enough to suspend such beneficiary accounts and initiate legal proceedings against such companies ir individuals on behalf of the bank clients. It does not speak well of the banks to always claim tied hands in pursuing justice on behalf of their clients. Very soon clients will start voting with their feet, migrating their accounts to banks who care. Std bank, please chart the way and get a better handle on this. Your responses simply show your lack of care for the welfare of your clients. Banks seem to have a selective conscience when it comes to dealing with fraud. Remember the Gupta saga and how banks were swift in closing their accounts claiming fraud was committed but when there is evidence of such, banks are quick to claim inabily to act because these are 3rd party generated debits. This is really absurd. Stop acting like we as your customers are stupid and deal with these matters once and for sll
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