My experience with LL, and an RA that changed hands 5 times in 25 years only to finish up with them, was not happy from the first unexpected and unapproved (by me) change. I was given abysmal treatment by very arrogant persons all along the misbegotten way and finally at LL. However, things can be much worse than LL, I have the painful scars from the Fedsure scumbags. You have no friends in the retirement annuity scam business; all such schemes are simply scams from scheming scum. Be polite, patient and take whatever is left of your money. The alternative can and will be even more painful. The rules are theirs, not yours. So don't fight for some missing money, because there may actually not be any at all if they choose to make it so. Morality is a figment, a misnomer, a concept that simply does not exist in the real world.
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