A friendly warning. How many of you make copies of your contract notes or save them on your computer? If not you had better do it. On Friday 4th May, I had a sale for Sanyati shares in the system for R3.10 per share. When the market opened they were sold, money reflected in my account and shares gone. This happened at the opening. At 9.30am I received a call from SFM saying the sale was an error and my sale will be reversed as permission was granted by the JSE. Not happy, I had to accept the fact. By 5pm, the money was still reflected in my account and no shares. Now the fun starts. On Saturday, the shares are back in my account but at 19 cents per share higher than I originally paid for them. I contacted SFM twice by email on Monday morning, explaining this situation. This is the reply I got : Thank you for your e-mail. Could you kindly provide us with the original cost in order to update it accordingly. Our apologies for the inconvenience. Feel free to contact us if you require any further assistance. Regards Online Share Trading Operated by Standard Financial Markets Can you believe it? Fortunately I only bought them a month ago so I provided them with all the info yesterday afternoon. Still no amendment made. This morning I get an email saying: Please be advised that your request has been processed. That was at 9.47 this morning. It is now 4.20 and still no amendment has been made. What worries me is if I had accumulated shares over a period of time and they were all sold and I don't have the contract notes, how can prove my original costs without major hastle. So make copies of your contract notes or keep backups. Sorry for the long speech but this peeved me off.
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