Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit



Share knowledge. Ask questions. Find answers.

Community blog

Read our latest news and views and get to know us better

Real-time information on service delivery.
Community Coordinator

When it comes to resolving service interruption issues, we understand that quick and easy access to the right information is essential, particularly in the always-on digital world.


We do everything we can to ensure the services you need are always online. If, however, one of our digital services is not working correctly or down, you can find out what's happening by signing up to our status page.  The status page is a dedicated site to provide our clients with real-time access to information on service interruptions and outages.


This site is accessible from one central location and will monitor and update on the following services:


  • Banking App
  • Internet Banking
  • Account Tiles
  • Instant Money
  • View Balance
  • Buy Airtime
  • Data & Electricity
  • Play Lotto


Once you have subscribed to the service, we will keep you up-to-date on all your online banking functionality, saving you time and money as you no longer need to call into one of our call centres for an update.


To subscribe to the status page, follow these steps:


  1. Click on this link
  2. Select ‘subscribe to updates’
  3. You will receive an email from [email protected]  prompting you to confirm your subscription


Upon completion of these steps, you will start receiving updates via SMS or email if we are experiencing service interruptions.