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A one-stop forum for all your banking questions
20-12-2022 11:10 AM
Hi @Nellytlou .
We appreciate you contacting us.
Undoubtedly, this sounds like a frustrating situation.
Please contact our digital team at 0860 123 000, options 3 and 4, so they can assist you in accessing access while our team investigates this.
If you require any additional information, don't hesitate to get in touch with us.
Regards
Fana.
Standard Bank Team.
19-12-2022 04:29 PM
11-10-2022 10:09 AM
Hi @Teresa242.
Thank you for getting in touch.
Please tell us what error message are you getting? Did you also visit your nearest branch to update your contact details?
Kind regards.
Fana.
09-10-2022 02:04 PM
04-07-2022 12:50 PM
Hi @festusa.
Please tell us what error message are you getting? Did you also visit your nearest branch to update your contact details?
Kind regards.
Fana.
30-06-2022 02:53 PM
I have change my fone end email address now my app dont want to open
18-04-2022 09:35 AM
05-08-2021 07:01 PM
17-06-2021 11:30 AM
02-06-2021 01:41 PM
06-06-2018 08:40 AM
04-05-2017 04:50 PM
04-05-2017 02:19 PM
Hi,
I have escalated your query to our app specialists to investigate.
04-05-2017 02:07 PM
Hi,
I can sign in to my app but am not able to transact or get any data.
Error message reads: "Not authorised for this request....." and "Having trouble retrieving your data"
Please Help!
30-01-2017 02:58 PM
Hi sapeters, please restart your device and try again. If you are still having issues logging in, please let me know so I can escalate this matter to our app specialist.
29-01-2017 08:30 PM
02-11-2016 01:58 PM
Hi,
Please try restart the device and try login again. Should the problem persist, please let me know.
02-11-2016 11:41 AM
HI
I have a Samsung 6 Edge, i can log into app but cannot view or transact. It has these constant circular arrors as if loading.
i have deleted, re-installed, deleted again and nothing. The problem began when i upgraded the app .. now i cant even revert to old app
Standard Bank - What is going on ??
Theshne
27-10-2016 03:17 AM
Hi Michelle78
We have applied a fix to resolve the error you are experiencing. Please try log into the app again.
26-10-2016 08:22 AM
Hi Michelle78,
I'd like to apologise for the inconvenience caused. Our team is looking into this matter and they will contact you.
Regards,
Standard Bank Team