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24-04-2023 10:26 PM
17-04-2023 12:15 PM
Good day, @Herbert20.
We appreciate you reaching out to us.
For us to better assist you, could you please tell us how the transaction was processed?
Instant money can be reversed by deleting the voucher. If the voucher has been cashed out, kindly call us at 0860 466 639 to investigate further.
For EFT transactions, you need to fill out a form and then forward it to our team for further assistance.
The link below will take you to a page where you can download a dispute form and use it to reverse funds.
Kindly let us know how it goes.
Regards,
Fana.
Standard Bank Team
15-04-2023 11:29 AM