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yesterday
Good morning, @mabatho997.
This is a tricky one. If the payment was processed successfully, you will be required to fill in a EAP recall form and request for the funds to be reversed.
If the account does not exist at the bank you paid in error, the funds will be reversed back into your account within 10 working days.
Should you consider reversing your funds, please note the below.
NB:
A fee is applied
It’s not guaranteed.
Turnaround time is 10 business days.
Kindly forward the form to [email protected] for our team to assist further.
The form is on the link below.
Please let me know if this solution helps.
Kind regards,
Standard Bank Team.
Saturday
Saturday
Saturday
28-03-2024 05:44 AM
22-03-2024 01:18 PM
22-03-2024 03:18 AM
11-02-2024 10:58 AM
11-02-2024 04:03 AM
04-09-2023 02:57 PM
03-09-2023 12:37 PM
Hi @MrThabo.
Thank you for reaching out.
For us to better assist, please tell us if you would like to reverse a debit order or an EFT.
We look forward to hearing from you.
Regards,
Fana.
Standard Bank Team
27-08-2023 03:45 PM
17-08-2023 11:39 AM
Hi @0680760796,
Thank you for reaching out.
Kindly note that you can only reverse a debit order of less than R500 and not a debi-check debit order.
How to reverse recent debit orders for amounts less than R500:
To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.
Please let me know if this resolves your query.
Kind regards,
Thokozile.
Standard Bank Team
16-08-2023 08:16 PM
16-08-2023 08:15 PM
29-06-2023 12:31 PM
Hi @Ndu10
Thank you for reaching out to us,
To reverse an EAP transaction, please be mindful of the following:
1. The fee is R310
2. Reversal of funds are3 not guaranteed.
3. There is a 10-business-day turnaround.
Kindly forward the form to [email protected] for our team to assist further.
If you decide to reverse the money, the link below will redirect you to download a didacte so you can use it to reverse funds.
We hope the information provided above is useful.
Kind regards,
Boipelo.
Standard Bank Team
28-06-2023 04:56 PM
14-06-2023 09:18 AM - edited 14-06-2023 09:19 AM
Good morning @SinaloG and @Sh-ir1.
Please check below for the instructions we previously discussed about money reversal.
NB:
Fee R310
It’s not guaranteed.
There is a 10-business-day turnaround.
Kindly forward the form to [email protected] for our team to assist further.
If you decide to reverse the money, the link below will redirect you to download a didacte so you can use it to reverse funds.
We hope the information provided above is useful.
Regards
Fana.
14-06-2023 09:03 AM
31-05-2023 07:21 AM