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A one-stop forum for all your banking questions
26-08-2015 02:12 PM
I'm in the Goodwood, Cape Town area.
26-08-2015 02:03 PM
Hi Stu,
Which area are you in?
Regards,
Standard Bank Team
26-08-2015 12:54 PM
Still broken... This is a major inconvenience...
26-08-2015 12:50 PM
25-08-2015 09:30 PM
19-08-2015 08:45 AM
Hi Arutsin
Please send us a detailed email to [email protected] so that we may assist you further.
Kind regards,
Standard Bank
18-08-2015 10:26 PM
Has this issue been? I am experiencing the same issue on both the App and on Internet Banking?
@Stu wrote:I go through the motions e,g fill in all the required detail, the first part of the transaction takes place and i receive an sms that my account has been debited... Right after that I receive an error message to contact my electricity supplier in regards to my account.
When I check my account I can see that no money has actually been debited...
12-08-2015 05:13 PM
Hi
This matter can only be resolved with the municipality and this is the reason why we have been liaising directly with them. We will let you know as soon as this function is enabled again.
Kind regards,
Standard Bank
11-08-2015 07:27 PM
04-08-2015 05:08 PM
Hi
We are currently working on resolving this issue with the Cape-Town municipality and when let you know when the service is available again.
Kind regards,
Standard Bank
04-08-2015 12:10 PM
Same here...contacted City of Cape Town call centre and was informed that they no longer accept prepaid electricity purchases via Standard Bank's app or internet banking. "Too many errors were happening" - whatever that means.
What is happening Standard Bank?? Not the most convenient situation to have a vital service discontinued!!!
02-08-2015 06:44 PM
27-07-2015 05:53 PM
Hi
For any App issues, you may either send an email to [email protected] or call us on 0860 238 837 so that we may assist you.
Please let us know if you still experience any ATM issues after you receive your new Card.
Kind regards,
Standard Bank
27-07-2015 12:41 PM
I'm unable to purchase electricity on the App or on-line. Get the error saying I should contact my electricity supplier in regards to my account which is not in arrears and can purchase elecricity through FNB???
I'm also unable to withdraw cash from ATM??? Got various error messages, ranging from I have exceeded my daily withdrawl limit to I have exceeded my transaction amount for the day?? Went to branch and a very helpful and friendly lady tried to assist me, but she has never seen, nor has card devision?? No they are ordering a new card, but it's not a card issue??
20-07-2015 05:50 PM
Hi
If you experience any problems purchasing electricity using the App, please use one of our other Self Service Channels:
- Cellphone banking (*130*2345#)
- Telephone banking
- ATM
- Internet Banking
The issue that some customers are experiencing will be resolved soon.
Kind regards,
Standard Bank
20-07-2015 04:47 PM
I have this same issue. The error message is
@Stu wrote:I go through the motions e,g fill in all the required detail, the first part of the transaction takes place and i receive an sms that my account has been debited... Right after that I receive an error message to contact my electricity supplier in regards to my account.
When I check my account I can see that no money has actually been debited...
"Transaction Declined - Please contact your Electricity provider for the status of your account"
Please assist?
20-07-2015 12:48 PM
I go through the motions e,g fill in all the required detail, the first part of the transaction takes place and i receive an sms that my account has been debited... Right after that I receive an error message to contact my electricity supplier in regards to my account.
When I check my account I can see that no money has actually been debited...