Failed log in to mobile app

[FanaM1]

Good morning, @rinkerbell.

We're sorry to hear that you're experiencing difficulty logging in to our mobile app.

Here are a few troubleshooting steps you can try:

1. Double-check that you're entering the correct username and password. Remember that passwords are case-sensitive.
2. Ensure that your internet connection is stable and strong.
3. If you've forgotten your password, you can use the "Forgot Password" option to reset it.
4. Make sure you have the latest version of the app installed on your device. If not, please update it from the app store.
5. If the issue persists, try restarting your device and then attempting to log in again.

If none of these steps resolve the issue, please don't hesitate to contact our support team at 0860 123 000, options 3 and 4.

We're here to help you get back into your account as quickly as possible.

Best regards,

Standard Bank Team

[rinkerbell]

Re: Failed log in to mobile app

[FanaM1]

Hi @Sthabimasango.

Thank you for getting in touch with us.

This sounds like a frustrating experience, for sure.

These troubleshooting steps are some you can use to attempt and fix what appears to be a technical issue.

• Select the Standard Bank app under settings,
• click Storage, and then select Clear Data and Cache.
• Restart the device, then attempt logging in once more.

If this doesn't work, please call us at 0860 123 000 and select options 3 and 4 or email us at [email protected].

Once you have been able to do banking from the convenience of your home, kindly let us know.💙

Kind regards

Fana.

Standard Bank Team.

[Sthabimasango]

Page fail

[ilanampiti]

Hello JackyBarbara1,

What error message does it show when trying to log in? Please restart your device and try again. 

[JackyBarbara1]

Cannot log into mobile account

[Rachella62]

I cannot remember my old password

[Jack7]

I open the app using my password, then it doesn't display my bank balance. I can't make any transaction, it says to start transacting I have to link bank account. I have been using this app all along, why suddenly it doesn't show anything as if my account is not linked already?
Please help