Problem with linking account

[FanaM1]

Good morning, community member's.

Thank you for reaching out regarding your account.

To better assist you, could you please provide more details about the specific problem you're encountering?

Any additional information you can share will help us to swiftly address the issue and ensure you are assisted accordingly.

We appreciate your cooperation and patience as we work to resolve this matter for you.

Kind regards,

Standard Bank Team

[Bhekisibande]

Please help Asap

[GivenAshleyDine]

Problem with linking account

[SilindileMbo]

Hi Prince,

Thank you for getting in touch

Sounds like we will need to review your profile, please contact us on 0860 123 000 and select option 3 and then 4, or by email at [email protected] with the subject line "Account linking | Community"

Regards

Silindile

Standard Bank Team

[Prince6]

I have the same problem "its already linked "what should I do?

[FanaM1]

Hi @Sadéjustine.

I appreciate you contacting us.

Sounds like the smartphone you are presently using; the former owner had an account with us for banking, and the phone was connected to their profile.

Can they provide you their user name if you're in communication with them?

Our team would need to review your profile by phone at 0860 123 000 and selecting choices 3 and 4, or by email at [email protected], you can get in touch with us.

Best regards,

Fana.

Standard Bank Team.

[Sadéjustine]

It’s says this card could be linked to your other banking app

[FanaM1]

Hi @Tsakani125.

Thank you for reaching out.

To view your accounts on your banking app. 

Please follow the steps below:

• After logging in
• Click on more
• Click Switch Dashboards

Check how many dashboards you have, and check in all of them if your accounts are not appearing.

@Thembinkosi3 please tell us what error message are you getting so we can assist?

Regards,

Fana.

Standard Bank Team.

[Thembinkosi3]

Problem with linking account

[Tsakani125]

The account said its already linked what should I do

[Paulbeyondy]

Hi I tried changing the device name but It still wont link my account

[whitingta]

It hasn't worked for me. I'm still getting a *technical error*

[vinodhanmoodley]

Hi were you assisted?

[enzola45]

Hi
I wana link my credit card account with my debit card account under one dashboard

Please help!!!!!!!!!!!!!!!!!!!😱

[StandardBank]

Hi Siemens, please follow the following steps : Settings >General >About >Name >Remove special characters & select "done ". Test the App.

[mikerr]

Hi ,

I have managed to access my accounts via the first suggestion of changing your iPhone name in the general settings page.

Thanks for the help!

[the_minion]

Hi SB,

This is what I am trying:

• Login to app
• Go to 'My Personal Dashboard'
• Tap 'Link your Vehicle and Asset Finance' account
• Getting error 'Unfortunately you cannot view your Vehicle and Asset Finance account, because you do not have a transactional account linked to this dashboard.

My accounts are already linked in the 'My Accounts' page.

Please help 

[StandardBank]

Hi the-minion, please try linking your account again. Please let us know if you still can't link it.

[the_minion · Accepted solution]

I am having trouble linking my vehicle finance account in the iOS app.

How can I do it?

[heinebunge]

Very silly solution but it worked!