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We've temporarily stopped the functionality that allowed you to increase your EAP limit on the app. You can however do so via the new online banking, via the call centre (0860 123 000), or in branches.
You can read the details at https://community.standardbank.co.za/t5/Release-notes/App-EAP-limit-increase-unavailable-temporarily/ta-p/417127.
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I have been trying to do an urgent transaction all morning from the office and I am not receiving my OTP. I have checked my profile and it is the correct number. I tried to do this on the mobile app and on internet banking. No luck. Interestingly when I logged on to internet banking, I got a login notification via SMS on the same number! But to complete my transaction, nothing. What's going on?
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