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Monies taken off my account for bad debts, however my card is not in arrears.

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Beatlejuice
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Monies taken off my account for bad debts, however...

Monies was incorrectly taken off my credit card account internally .

The reason given is “RECOVERIES-BAD DEBTS”  however the account is and was not in arrears.

Transfer fees were also taken off for this tranaction with the following details "INTL TRANS FEE”

 

I phoned Lebo from customer care on the 4/09 who said she cant help me and transferred me to Bad debt recoveries. I spoke to Eunice, who also said she could not help me and sent me to credit recoveries option 1.

I spoke to Itombi who also said she could not help me and wanted to send me back to Customer care.

I then asked to speak to a supervisor as I had completed a complete circle.

 

She said none were available but said she would leave a note for Matehtemo to give me a call.

 

please help.

 

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Beatlejuice
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Re: Monies taken off my account for bad debts, how...

The money still has not been returned to my account.

I am pretty cheesed off and am going to close all my accounts with Standard Bank.

 

I have accounts at Nedbank and when I have problems they are resolved very quickly.

 

 

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