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02-05-2021 03:40 PM
25-04-2019 10:13 AM
Hello @Sonyango,
Please be advised that if you choose the immediate payment feature when issuing a payment, the transaction should ideally go through within 60 seconds. Due to fraud monitoring, we will delay the payment for new beneficiaries, once-off beneficiaries or where the beneficiary banking details have been amended, for 2 hours to give the clients the ability to react to a My Updates message, should a transaction be fraudulent. Should the beneficiary not receive the funds beyond the mentioned time frame, please contact our customer care on 0860 123 000 for further assistance.
Kind Regards,
Mandy
24-04-2019 04:58 PM