DigiMe registration

[JC6]

emails sent to [email protected] and [email protected] 10 days ago with no reply. Closest branch is ±13 000km away unfortunately.

[JC6]

I'm in the EU, so unfortunately cannot go to a branch 
I'll try the e-mail option mentioned below.

[FanaM1]

Good day, @JC6.

Thank you for bringing this to our attention.

There seem to be some issues with your ID photo, and our branch team needs to verify it for you by manually securing your profile.

Please visit your nearest branch with your ID book and mobile device for assistance.

If you have any questions, please do not hesitate to contact us.

Regards

Standard Bank Team

[JC6]

Same issue for me, no luck so far.

[Geral77]

I had the same problem but i went to the branch and was assisted

[FanaM1]

Hi @The_Dom.

Thank you for coming back to us.

Please send us an email to [email protected] with your ID book and the message you receive on the app so we can take a look into it.

We are looking forward to hearing from you.

Regards

Fana.

Standard Bank Team

[The_Dom]

Please open a branch in London

[FanaM1]

Hi @The_Dom.

Thank you for bringing this to our attention.

There seem to be some issues with your ID photo, and our branch team needs to verify it for you by manually securing your profile.

Please visit your nearest branch with your ID book and mobile device for assistance.

If you have any questions, please do not hesitate to contact us.

Regards

Fana.

Standard Bank Team

[The_Dom]

Reading the DigiMe FAQs in the "Learn" section, it states it would scan ID Card, Green ID book or Passport. When I try register after entering ID number, it request a scan of my face and then after 12 hours claims it can not verify my identity. As it did not request a scan of any ID document, what is it comparing it to?