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30-10-2017 10:59 AM
Hello @Dockana,
I can imagine your frustration on this. Please be advised that Naedo debit orders forms part of the CPA rules on debit orders and the agreement between you and the service provider.
You have an obligation to cancel such debit orders with the service provider as the instruction is being sent to us for such transaction.
Please let me know should you still need further information on this.
You can contact us (0860 123 000) or visit the nearest branch to cancel this debit order.
Thanks,
Boitumelo
24-10-2017 07:29 AM
It seems like the Naedo debit order system is prone to abuse and fraud. Std bank must consider improving their checks or closing down this system altogether.
Ive had 2 unauthorized debit orders for R129 and R95 taken off without my knowledge.
Last month I had another one for R50 taken off.
If this continues we will have to consider closing our accounts.
27-09-2017 09:54 AM
Hello Tshidiso,
The best way to resolve this will be to make contact with the service provider to establish why they deducted the amount that you didn't agree on. Note, we can only assist you to manage stop order deductions as this is set manually.
I trust this will resolve your query, do let me know if you still require further assistance on this.
Regards,
Boitumelo
27-09-2017 06:35 AM
05-07-2017 02:53 PM
Good day @Loza1,
I can imagine your frustration regarding the debit orders issue :(. Please email us full account details and your initial query here: [email protected] to further into this and assist in resolution.
Regards,
Boitumelo
05-07-2017 02:47 PM
Hello @Marisho,
I'm really sorry to hear that you are still not being assisted on this to date. The best way to resolve this is to contact our contact center on 0860123000 or email us your full details here: [email protected] for further investigation and how we can make sure that there are no unauthorised debit orders running on your account.
Please use the subject line: "Unauthorised Debit Orders/Community query" for us to identify your query.
Regards,
Boitumelo
05-07-2017 10:23 AM
04-07-2017 09:15 PM
04-07-2017 09:13 PM - edited 04-07-2017 09:14 PM
03-07-2017 10:56 AM
Hello there,
I can imagine your frustration on this. Kindly email us full details of your account and the debit orders information for us to review and assist further in resolving this one for you. You can email us here: [email protected].
Regards, Tumi
01-07-2017 05:58 PM
I will be at the bank to close my current account, first thing tomorrow, this is rubbish.
GR LIFE GR LYFES R99.99 (30/06)
98004170630
AZADINE R89.99 (30/06)
AZ300617S0467 170630
GR LIFE GR LYFES R99.99 (01/06)
98004170601
SEKUNJALO R89.99 (31/05)
SK280417S0198 170531
GALAXY R129.00 31/05
GALXMW17156 3WJWR
SEKUNJALO R89.99 28/04
SK280417S0198 170428
29-06-2017 12:23 PM
20-06-2017 08:56 PM
Ddear Standard Bank,
An unauthorised Naedo debit order was processed and 3 e-mails to Standard Bank are still unanswered !
From - my Consolidator Account RQM Lehman, 37-263-590-3 at Cresta
To - 31 May Naedo debit ' Easydebit KYN KYNE4741Y 170531 ' for R 84.00 - it may be ' EASY ' for them, but who are they and why ?
Your Web Advice is '1) Get in touch with the debit collecting company to establish why you are on their system, to get a refund and to have your details removed. ' HOW DO I know who the ' debt collecting company is ' if Standard Bank refuse to tell me who, and give me their contact details - ?
01-12-2016 08:04 AM
Hi Wicus, please forward your query and contact details to [email protected] for assistance.
30-11-2016 11:45 PM
17-11-2016 10:17 AM
Hi,
The best thing to do when it comes to unauthorised debit orders are as follows:
Get in touch with the debit collecting company to establish why you are on their system, to get a refund and to have your details removed, or perform a Stop Debit Order by calling 086 012 3000
Regards,
Standard Bank Team
17-11-2016 07:29 AM
05-04-2016 10:23 AM
Hi,
Debit orders
Regards,
Standard Bank Team
05-04-2016 08:42 AM
This is diplayed on https://www.debitorder.com/services/naedo/
NAEDO Debits
Please note that only your bank can assist you with queries regarding unauthorised debit orders from your bank account.
18-09-2015 09:38 AM - last edited on 13-06-2016 11:17 AM by TeamSouthAfrica
Hi Tjshawa85,
Naedo is Non Authorised Early Debit Order Collection. The best thing to do when it comes to unauthorised debit orders are as follows:
1) Get in touch with the debit collecting company to establish why you are on their system, to get a refund and to have your details removed.
2) Perform a Stop Debit Order by calling 0860123000
3)Report reoccurring unauthorised debit orders to authorieties Cipro/SAPS!
Hope this helps.
Regards,
Standard Bank Team