Payment made through banking app to a different bank and not yet reflecting

[FanaM1]

Hi @Glodene.

Thank you for getting in touch.

Kindly ask them to provide you with a statement showing that they did not receive the funds.

If you can confirm that they did not receive them, kindly follow the recall process and initiate the reversal of the fund request.

Please note,

To have your funds reversed, you will have to request an EFT payment recall. The process can take up to 10 working days. You can use the below link to download a recall form. Once filled in, you can email it back to [email protected].

https://www.businessonline.standardbank.co.za/static_file/Business%20Online/sa/Forms%20for%20profile... 

Please let me know if there's anything else that we can do to help.

Kind Regards,

Standard Bank Team

[Glodene]

I made a payment to someone on my banking app on the 27th January,and as of yet the person claims she has not received the payment