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05-11-2019 07:07 PM
23-05-2018 08:49 PM
28-03-2018 09:59 AM
Hello @suln,
Could I kindly advise that you forward your account number, ID number and contact details to [email protected] with the subject line " can't purchase prepaid electricity on app" so that our mobile app development team can look into the source of this issue and assist you further.
Kind Regards,
Mandy
25-03-2018 09:48 PM
03-10-2017 08:32 AM
Hello Andrea,
I can imagine your frustration on this. Please note that there might be the service provider issues and to best assist you we need to look further into this matter for you.
Kindly mail us with your full query, account details and your electricity details so that we can look into your query.
You can mail us here: [email protected]
Regards,
Boitumelo
29-09-2017 10:24 AM
Why can't we purchase electricity online through our online banking service?
This seems to be an issue that's been going on for years now. I have a Prestige Account with you guys... why can't I purchase electricity online? That's a little ridiculous since it's 2017 and EVERYTHING is done online. I feel like we pay more for banking so that we have these kinds of services available to us. FNB seems to have no issue with this. Should I switch banks perhaps?
This seems to be an issue that's been going on for years now 9since 2015 according to this feed).
I have a Prestige Banking Account with you guys... why can't I purchase electricity online? That's a little ridiculous since it's 2017 and EVERYTHING is done online. I feel like we pay more for banking so that we have these kinds of services available to us. FNB seems to have no issue with this. Should I switch banks perhaps?
Please provide a solution as soon as possible.
Thanks,
Andrea
13-09-2017 01:20 PM
Hello @59039,
Please be advised that currently we aren't aware of any technical problems on the app with regards to purchasing electricity, this could be a connection problem on the side of the service provider. Could we kindly advise that you contact your service provider for further assistance in this regard.
Kind Regards,
Mandy
11-09-2017 06:41 AM
22-03-2017 12:01 PM
Hi,
What issues are you experiencing when you try to purchase electricity?
21-03-2017 06:37 PM
03-01-2017 08:45 AM
Hi terrytjjansen,
Have you not exceeded your daily limit? Please try again and let me know if you are still experiencing the same issue. I apologise for the inconvenience.
31-12-2016 09:11 AM
23-07-2016 02:54 PM
29-05-2016 07:23 AM
Hi,
Did you register your number for this service? You need to call our help desk on 0860 123 000 to register.
28-05-2016 02:15 PM
17-03-2016 10:38 AM
Hi,
Did you register your number? You need to call our help desk on 0860 123 000 and register your number, in order to be able to purchase electricity via IB or cellphone banking.
17-03-2016 07:46 AM
I'm in the Tshwane munisipality area and also can not buy electricity from either the internet or cellphone. Please assist.
29-02-2016 10:59 AM
Hi Regi,
Which area are you in?
Regards,
Standard Bank Team
27-02-2016 05:09 PM
25-02-2016 04:46 PM
Hi LiewWP,
I am sorry about this. When we have finalised the talks we will let you know.
Regards,
Standard Bank Team