Change OTP option from SMS to Email

[FanaM1]

Good day, @Paulus6780.

Thank you for reaching out.

You can now change the OTP from SMS to email thanks to new functionality.

To be able to switch it, you must be DigiMe'd.

There is a setting for "Manage OTP preference" in Internet banking.

You can switch back and forth between SMS and email.

Our staff will not be able to help if the email is not listed on any of your banking profiles.

front and back of your card.

3 specimen signatures

-Copy of ID and passport.

letter confirming the email address you need to change the OTP's to and the card number you use for internet banking.

Our team will help you successfully after receiving all of your mail.

For prompt support, send them to [email protected].

Kind regards,

Standard Bank Team.

[Paulus6780]

I need to change otp from Sim card to email
[email protected]

[FanaM1]

Hi @sirnokwane.

Thank you for getting in touch with us.

It must be frustrating to go through this.

To change your information, shoot us an email at [email protected] along with the name of the branch you visited.

awaiting your response.

Regards

Fana.

Standard Bank Team.

[sirnokwane]

You guys are still sending otp to the old number whereas I have updated my numbers at your branch this is really frustrating

[sirnokwane]

I need to change the otp from sms to email cause the pin is being sent to the old number whereas I have updated my number at the branch

[FanaM1]

Hi @Kea5597_.

We appreciate you returning to us.

You can follow the instructions to send your information to the provided email address.

Once you have forwarded the information, our staff will be able to help further and will let us know.

Regards

Fana.

Standard Bank Team.

[Kea5597_]

Thank you for your response.
Now, another issue is that I have lost my bank card. However, I have a confirmation of banking details on my emails. I'm also in possession of my ID and password to prove my identity. Is there a way I can get help still?

[FanaM1]

Hello @Kea5597_ and @Warrenln6.

Thank you for reaching out.

You can now change the OTP from SMS to email thanks to a new functionality.

To be able to switch it, you must be DigiMe'd.

There is a setting for "Manage OTP preference" in Internet banking.

You can switch back and forth between SMS and email.

Our staff will not be able to help if the email is not listed on any of your banking profiles:

- Front and back of your card.

-3 specimen signatures

-Copy of ID and Passport.

-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.

Our team will help you successfully after receiving all of your mail.

For prompt support, send them to [email protected].

@Warrenln6. What email address did you forward your message to? We want to look into this situation.

Kind regards,

Fana.

Standard Bank Team.

[Kea5597_]

Same. Still awaiting correspondence from one of the stuff members.

[0781091997]

Am having an issue of changing an OTP please I need an assistant

[Kea5597_]

Thank you so much. Hopefully we get help. This is frustrating.

[Warrenln6 · Accepted solution]

Yes I'm having the same issue. I have emailed asking for help but to no avail. I will keep trying and reply with info if I find anything :)

[Kea5597_]

Hi. May you please assist me in terms of changing OTP options. I'm currently living abroad and my simcard isn't working. I need to access my online banking app but, I'm unable to do so because the OTP gets sent to my inactive number.
Email: [email protected]