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A one-stop forum for all your banking questions
07-08-2018 01:01 PM
Hi. OK so in my case I did this and supplied the SWIFT and IBAN ... but it's now four days later and the money has still not landed in the UK. Please explain.
02-05-2018 08:49 PM
22-01-2018 06:10 PM
What are the fees for making international transfers? If I make a deposit with an internation bank, what are the costs involved and how are the fees calculated? I cannot seem to find this information on the website that explains this. Thanks!
08-09-2016 09:53 AM
Hi ChristinaO,
Can you please send the screenshot of the error message to [email protected] so that a specialist can look into this and assist.
Regards,
Standard Bank Team
08-09-2016 08:33 AM
We get the same exact error on the app. We can do all other things through the app except the international payments. We've spend hundred of Rands on telephone calls to your contact centres and no-one has a clue what they're doing. Everyone just puts us through to the next person who has no clue what they're talking about! Yesterday we actually ended up in the Credit Control Department! HAHAHAHA.
Our latest reference number for this complaint is 7010220924
The numbers we've tried calling are 0860123000 & 0860123006 & 0860238837
The Service we have received thus far from Standard bank is shocking to the power 17. First we waited more than a month just for our card to arrive. Now that we have it, we can't make international payments, which is what we needed the account for.
We would never ever recomend Standard Bank to any of our friends or family.
Never.
07-09-2016 11:49 AM
Hi Tonykamwaro,
You can only make international payments from a personal current or personal savings account. You may not use an investment account, credit card or overdraft funds to make an international payment.
Regards,
Standard Bank Team
06-09-2016 09:13 PM
I'm experiencing the same issue. App doesn't give me the option to add new international recipient.
Can support urgently help, please.
Tony
05-07-2016 12:17 PM
5 Juky 2016
Dear STD Bank team,
i have a similar problem.
I was told to go to add benefciary outside of SA ... I don't even see that option.
and I have to desperately make a payment.
i AM already outside of SA.
TNX LC
03-07-2016 10:47 AM
Hi Wiliam,
That should not be the case, please call 0860 238 837 for assistance with that issue.
Regards,
Standard Bank Team.
02-07-2016 04:44 PM
28-06-2016 10:31 AM
Hi,
Click on the transact icon on the top right or swipe the screen from the right to the left
-Select ‘Pay’
Regards,
Standard Bank Team
26-06-2016 08:09 PM
Hi There,
I have updated to the latest version of the app, I see that some of the new features include the ability to make payments to international recipient's but I don't see any information on how to do this ? Nor am I able to add a beneficiary with an international bank account (i.e. Standard Bank Isle of Man)
Where is the help on this topic ?, Where is the documentation on this new feature
Please provide the link to help topics on this ?
Kind Regards,
Daniel