Invalid Credentials

[FanaM1]

Good morning, Nonsikelelo1.


Thank you for reaching out to us.

Please ensure that you enter the card information you originally registered with.

If the issue persists, please contact us at 0860 123 000, selecting options 3 and 3, for further assistance.

Regards,
Standard Bank Team

[Nonsikelelo1]

It says invalid credentials please help

[FanaM1]

Good morning, @omotosoabeeb.

Thank you for providing this information.

For assistance with your app, please contact us at 0860 123 000, selecting options 3 and 4.

Regards, Standard Bank Team

[omotosoabeeb]

Kindly help resolve.

[FanaM1]

Good morning, community member.

Thanks for this information.

To resolve this, please call us at 0860 123 000, options 3 and 3, to resolve this.

Regards,
Standard Bank Team

[9609271124pm]

My card doesn't not link with my profile banking

[FanaM1]

Good day, @2kharendwe.

Thanks for this information.

To resolve this, please click on forgot password or user ID to reset your logging details.

Should the issue continue, please call us at 0860 123 000, options 3 and 3, to resolve this.

Regards,

Standard Bank Team

[murendeniramaru]

I want to fix invalid credentials

[2kharendwe]

I went to fix invalid credentials

[FanaM1]

Hi @Mufamadiwesley.

Thank you for getting in touch with us.

The system does pick up that the information you're entering is incorrect.

Please ensure that you do not leave out spaces and enter the information as is.

If the issue continues, please call us at 0860 123 000, options 3 and 4, for assistance.

Please let us know if you have any questions.

Regards,

Standard Bank Team

[Mufamadiwesley]

Good day
I am trying to link my bank card with my app it's says invalid credentials when I try to link my card. Please assist

[FanaM1]

Good day @Daviddeabreu37.

We appreciate that you informed us about this.

Your digital profile appears to be still using outdated data, which our staff needs to update.

Please contact our team to update your digital profile by dialling 0860 123 000, options 3 and 4.

Kindly notify us as soon as you get in touch with our staff.

Sincerely,

Team Standard Bank

[Daviddeabreu37]

Sadly im struggling wuth that problem too and no matter what i do it wont work sadly

[FanaM1]

Hi @Lapor88.

We appreciate you bringing this to our attention.

It sounds like your digital profile still picks up the old information, which our team needs to update.

Kindly reach out to our team by calling 0860 123 000, options 3 and 4, to update your digital profile.

Please let us know once you have reached out to our team.

Regards,

Standard Bank Team

[Lapor88]

I have the same problem of invalid credentials . I have tried all the cards but it still gives me the same message

[FanaM1]

Hi @1207langa.

Thank you for reaching out.

We shared steps to follow to change your logging details.

Please confirm if you managed to have a look into them.

Regards,

Standard Bank Team

[1207langa]

Please help me details card invalid credentials

[FanaM1]

Good day members.

We appreciate you bringing this to our attention.

It sounds like your digital profile still picks up the old information, which our team needs to update.

Kindly reach out to our team by calling 0860 123 000, options 3 and 4, to update your digital profile.

Please let us know once you have reached out to our team.

Regards,

Standard Bank Team

[1207langa]

Change password
And thnx u

[ChrisCharles]

The card number you need to use is your Autobank card number, not your SB credit/debit card number nor your account number..