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08-11-2022 03:31 PM
Hello @Dave4105.
Thank you for getting in touch.
We're sorry to hear about that. We take such issues very seriously.
Fraud Operations is excited to share information regarding a new initiative we will be going live with in May 2021.
We have been experiencing high call volumes for the past few months on our Inbound Risk Line, mostly for customers calling in to report Fraud.
However, there are several incoming calls that are not Fraud-related and as a result, we are not attending to the Fraud victims as fast as we should.
Whilst there are many initiatives underway to ensure that the
We will be launching a USSD capability which will be announced as a Wait message while customers are in the queue to speak to the Fraud agent. The message will inform customers that they may dial the USSD string and provide their ID or Passport number.
The Wait message that will be placed on the Inbound line is as follows:
“Did you know that you can temporarily stop your card by dialling *134*FRAUD#, that’s *134*37283#. Dial, then enter your ID number and one of our consultants will call you back promptly”
With this information, we will be loading a soft block on all cards linked to the provided ID number and we will initiate an immediate outbound call to the customer using our Fast Path Dialler capability – this means a customer will receive a call within seconds on the number they completed the USSD Soft Block process.
Once the customer answers, our fraud agents will then be able to engage and understand what happened and continue to assist the customer.
Regards,
Fana.
Standard Bank Team.
08-11-2022 11:59 AM
to standard bank - maybe 2 should be disabled. I was ,scammed at an ATM whereby the fraudster got me to go to the stop card screen. To get to that screen you need to enter you id number and that screen displays all your linked cards. I stopped my debit card, the one I was using, but a short while later my credit card (which was still in my wallet) was used to make a cash withdrawal at pick and pay. So without me knowing they must have captured my card details and id number, and somehow done a withdrawal.
26-09-2022 03:35 PM
Hi @Camo16 .
Thank you for reaching out.
We have few ways in which you can get your ATM pin.
Option 2: Telephone banking - please dial, you will be engaging with our team and assist you with the ATM pin. The number dial is 0861 201 000 option 2 then 2.
Option 3: Is to visit your nearest branch with your ID book for assistance with your ATM pin.
I hope this answers your question.
Kind regards,
Fana.
Standard Bank Team.
24-09-2022 12:46 PM
23-08-2022 12:06 PM
Hi .
Thank you for reaching out.
We have few ways in which you can get your ATM pin.
Option 2: Telephone banking - please dial, you will be engaging with our team and assist you with the ATM pin. The number dial is 0861 201 000 option 2 then 2.
Option 3: Is to visit your nearest branch with your ID book for assistance with your ATM pin.
I hope this answers your question.
Kind regards,
Fana.
Standard Bank Team.
22-08-2022 01:51 PM
03-06-2022 05:25 PM
Forget my credit card pin
30-05-2022 04:34 PM
Hello @AsipheNqavela ,
Please be advised that you can view your ATM pin on the mobile banking app provided that your credit card has been linked to the app. You'll need to make use of the below steps to access your pin:
Alternatively the branch team should be able to assist with your ATM pin.
28-05-2022 12:52 PM
10-10-2021 08:30 PM
29-08-2021 08:10 AM
20-03-2021 07:01 PM
22-01-2021 07:42 AM
My Credit Card pin number has expired or changed. I cannot access my card. Not sure how to change it without standing in a queue in a CV19 hostile environment.
Would prefer to do it online if possible.
25-09-2020 09:08 AM
17-06-2020 01:50 PM
Hello @Sk4,
Please be advised that you can view your ATM pin on the mobile banking app provided that your credit card has been linked to the app. You'll need to make use of the below steps to access your pin:
Alternatively, contact customer support on 086 120 1000 for further assistance.
Regards,
Mandy
15-06-2020 01:37 PM
29-05-2020 12:05 PM
08-02-2020 10:16 AM
17-01-2020 10:07 AM
Hello @Dorah,
Kindly contact credit card support on 086 120 1000 in order to be assisted further with retrieving your pin.
Kind Regards,
Mandy
14-01-2020 11:41 AM