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A one-stop forum for all your banking questions
11-06-2021 10:42 AM
11-06-2021 10:40 AM
04-06-2021 09:50 AM
25-01-2021 09:04 AM
02-07-2020 12:43 PM
Hi there
Can you please liaise with your system developers and ask them to enable the Standard Bank Internet Baking website to see, manage, load amounts and do all things considered with respect to the Virtual Card.
It honestly makes no bloody sense that the mobile app is so divorced from the SB internet banking website that one can only & exclusively manage/load the SB Virtual Card on the SB mobile app.
What happens if something happens to the SB user's phone and the user wants to use/load/manage the SB virtual card? Example: phone theft / loss of functionality - software issues.
Please ask your developers and business analysts to exercise some proper critical & intelligent thought over the full spectrum of a user's needs & reasonable scenarios - SB is domiciled in SA and mobile phone theft is highly likely in SA; hence there should be a way to manage/use the virtual card without needing to go and immediately buy/get a new phone device).
If you have a website, it should be maintained with all the functionality on the mobile app and vice versa - using a virtual card isnt a mobile specific type of service or application, anymore than using a credit or cheque card.
If there is a way to use to the virtual card on the SB internet banking website as at today, then please indicate where and how this is done.
With thanks,
12-06-2020 12:32 PM
How do I download a statement for my virtual card?
02-06-2020 09:53 PM
01-12-2019 07:11 PM
12-09-2019 04:05 PM
I am experiencing the same problem
28-08-2019 09:25 PM
19-07-2019 11:39 PM
09-06-2019 05:37 PM
Good day,
I'm a long-time Prestige client and tried to create a virtual card per the instructions via the banking app. The tile is created on the dashboard, but when I try to create any type of virtual card I get a message saying that I am not allowed to create a virtual card online and must visit my branch (which is now closed down by the way) and take my proof of address? Why, I am already FICA verified?! Any insight on this would be appreciated.
Regards, Howard
26-02-2019 03:48 PM
It seems that this now freezes on the "get Started" button. Have been trying to get a virtual card but can't get past this point.
08-02-2019 01:28 PM
The card is useless I cant use it anywhere🤷♂️ whats the point of an online shopping card that doesnt work on any of the online shopping sites
06-02-2019 01:10 PM
Can't create the card using the App, tells me to visit the nearest branch...
29-01-2019 08:35 AM
Hello @roland10,
Our development team has advised that the feature is currently in testing. Please rest assured that all our customers will be notified once the feature has been enabled on the mobile banking app.
Kind Regards,
Mandy
28-01-2019 07:51 PM
hi mandy
when will one be able to do international purchases? as i would like to pay for my itunes and amazon tv.
10-01-2019 11:22 AM
Hello @Ameerah,
That's rather odd, you should be able to use your virtual card on domestic shopping sites such as, Takealot, Zando, TravelStart and Admyt. The virtual card, however, cannot be used for international purchases currently as the feature is still in development phase. Could I kindly advise that you forward your digital email address registered on the app, as well as your ID number and contact details to [email protected] with the subject line "virtual card unable to purchase online" so that we can escalate to our development team for further assistance.
Kind Regards,
Mandy
07-01-2019 12:27 PM
18-09-2018 02:42 PM