Good morning, @Mashambamw.
Thank you for reaching out.
Please note that home loan statements are only generated and sent to customers biannually.
There are ways in which you can get the statement of your preferred choice. Please see some below.
- Log onto the app,
- Tap on the tile that shows your home loan account details and balance.
- Under "Your documents," select "view" and choose between a 3- and 6-month statement.
If your home loan is not added as a tile, Please follow the steps below to add it.
- Log onto the app,
- Click more
- Click to open a new account.
- Select a home loan.
Alternatively, you can contact us on 0860 123 001 or send an email to [email protected].
With regards to the TikTok incident, please share the handle so we can look into it.
Thank you for alerting us about this, and we look forward to hearing from you.
Kind Regards,
Standard Bank Team.
