Error when setting up the app on my new phone

[FanaM1]

Hi @Teresa242.

Thank you for reaching out.

This certainly sounds like a frustrating experience.

Please close your mobile banking app and close it under background apps then launch it.

If you are using Wi-Fi, disconnect from it and use your mobile data.

Should you still get the same error message.

Please contact us and tell us what issues you are experiencing on 0860 123 000 option 3 then 4.

Kind regards,

Fana.

Standard Bank Team.

[Teresa242]

After entering my User ID and Password on the app on my new phone (Samsung A53) it ask for any card number and pin link to the account. Entered CCard number and pin select next. The app ask for an OTP which I get and enters. Then the app gives an error: "User is not authorized for this action" 
Any Idea how to fix this? I have restarted phone and reinstalled the app. The app still works fine on my old phone. Same user credentials.