Instant money pin missing

[FanaM1]

Hi Boetie.

Thank you for reaching out.



Instant money voucher SMSes are sent out immediately after the voucher is successfully created.



If you created the voucher, you can check the instant money voucher number under "instant money manage."



To access it from the app, please follow these steps:

Open and sign into the Standard Bank App,
Click transact,
Select send,
Select manage vouchers.
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.



If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.



For any pin related issues, kindly contact our instant money team at 0860 466 639.



Kind regards,

Standard Bank Team

[boetie]

No pin received

[FanaM1]

Hi @Reccy.

Thank you for reaching out.

Instant money voucher SMSes are sent out immediately after the voucher is successfully created.

If you created the voucher, you can check the instant money voucher number under "instant money manage."

To access it from the app, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

For any pin related issues, kindly contact our instant money team at 0860 466 639.

Kind regards,

Standard Bank Team

[Reccy]

Somone send me money but no pin and i cant contact the person

[FanaM1]

Hi @giftony.

We appreciate your communication with us.

It seems more likely that Betway did not correctly create the voucher.

If you need help with the voucher, please ask them.

Kindly inform us if there is anything further we can do to assist.

With regards,

Team Standard Bank

[giftony]

Can you please help me since I made an instant payment from my betway account since I have being waiting for my voucher to be send but I never received it till now please help

Kindly regards
Gift massou

[FanaM1]

Hi @Skutas.

We would be happy to help; just let us know what kind of help you need.

Have you made an effort to address your problem by following the instructions we provided?

We are looking forward to communicating with you.

With regards,

Team Standard Bank

[Skutas]

Not received a pin

[FanaM1]

Good day Salflo04.

Thank you for reaching out.

Instant money voucher SMSes are sent out immediately after the voucher is successfully created.

If you created the voucher, you can check the instant money voucher number under "instant money manage."

To access it from the app, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

For any pin related issues, kindly contact our instant money team at 0860 466 639.

Kind regards,

Standard Bank Team

[Salflo04]

Instant voucher
I only have the I'M voucher number.
I don't have a standard bank account

[HasaneJT]

I didn't receive the pin number to withdraw my instant money only received voucher number

[Pray1]

Yes I have, I've also called in for help and I did not get assisted, the voucher is still valid it's a year now and I can't get hold of my client that sent it, I've tried everything. How can my money just lay there for it to be taken by you guys on the 3rd year when it's expired? Am I to just leave standardbank to have my money just like that? I still have the voucher it's sent to my contact number

[Mkhuliseni]

6130020677

[FanaM1]

Good day @Pray1.

We appreciate you reaching out to us.

We provided instructions for retrieving your instant money voucher pin.

Have you given the instructions we offered below a try?

We look forward to hearing from you.

Regards,

Fana.

[Pray1]

I still do have the voucher it's the pin that I need

[Pray1]

My instant money pin has been reset and I have no way of contacting the person that sent it to me, please help

[nokoevans6]

I didn't get my vouchers pin

[TalianB]

Please i need pin

[TalianB]

Need pin

[FanaM1]

Hi @Mporomporo.

Thank you for reaching out.

Instant money voucher SMSes are sent out immediately after the voucher is successfully created.

If you created the voucher, you can check the instant money voucher number under "instant money manage."

To access it from the app, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

For any pin related issues, kindly contact our instant money team at 0860 466 639.

Kind regards,

Fana.

Standard Bank Team