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A one-stop forum for all your banking questions
26-01-2024 10:00 AM
Good morning, @NqobaNgidi.
Kindly note that EFT cannot be reversed on the mobile app.
To have your funds reversed, you will have to request an EFT payment recall. The process can take up to 10 working days. You can use the below link to download a recall form. Once filled in, you can email it back to [email protected].
Please let me know if there's anything else that we can do to help
Kind Regards,
Standard Bank Team
26-01-2024 07:30 AM
I made a payment to an incorrect account what should i do and which number to call?
05-09-2023 03:20 PM
14-06-2023 12:11 PM
Good morning @Ferozaangelbrow.
We appreciate you getting in touch with us.
For us to better assist, kindly tell us more about the type of a transaction you would like to reverse.
Is it a card purchase, online purchase or an EFT?
We look forward to hearing from you.
Regards,
Fana.
31-05-2023 01:27 PM
07-02-2023 10:51 AM
Hi @NUNIANEADAMS.
We appreciate you letting us know about this.
We are somehow startled. Did you make an EFT or did you put the money in an ATM?
EFTs and ATM deposits follow separate procedures.
You must go to your nearest bank with the account information and ask for reversals if the money was deposited through an ATM.
If you don't have access to those business accounts and this was an EFT, you must submit a statement of disagreement form.
If you have access to the disputed accounts, get in touch with the company banker and request help with reversals.
Additionally, we can put you in touch with a business banker.
Our email address is available for any help.
Additionally, we can put you in touch with a business banker.
If you need any help, our email is [email protected].
If you require any additional information, don't hesitate to get in touch with us.
Warm regards,
Fana.
Standard Bank Team
06-02-2023 06:46 PM
06-02-2023 06:46 PM
06-02-2023 06:43 PM
01-07-2021 10:40 AM
Hi There
Is there a way that i can manually reverse an incorrect EFT payment on my dashboard?
30-10-2017 11:04 AM
Hello @NonhlanhlaM3,
The best way to resolve this will be via our contact center or by visiting the nearest branch. Note, if the transfer was made to an existing account possibilities are that the receiver might have used the amount already. If this account its non existing we can assist you to reverse this amounts to your account.
You can contact us here for further assistance: 0860 123 000.
Let me know should you still need further assistance on this.
Regards,
Boitumelo
28-10-2017 11:12 AM