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A one-stop forum for all your banking questions
10-11-2023 10:52 AM
Good morning, @MAn-knd8.
Thank you for bringing this to our attention.
Kindly note that our branch changes contact numbers in accordance with banking policy.
This is done to check that the information provided is correct, and there is a form you must fill out to confirm a contact number change so that the procedure runs smoothly.
Thank you very much,
Team Standard Bank
09-11-2023 05:38 PM
09-11-2023 05:25 PM
09-11-2023 05:19 PM - edited 09-11-2023 05:21 PM
28-10-2023 12:19 PM
Good day @justyne10.
The process to follow when replacing a SIM card is as follows:
To cancel a lost, stolen, or damaged SIM, sign into your profile at www.mobile.standardbank.co.za and click 'Replace my SIM' (SIM Swap), or you can call 0801 212 577. Your current SIM will be soft-locked, and you will be sent a new SIM.
Please let me know if this answers your question.
Regards,
Standard Bank Team
28-10-2023 08:01 AM
25-10-2023 03:09 PM
Hi Thembelihle11.
Thank you for bringing this to our attention.
Kindly note that our branch changes contact numbers in accordance with banking policy.
This is done to check that the information provided is correct, and there is a form you must fill out to confirm a contact number change so that the procedure runs smoothly.
Thank you very much,
Team Standard Bank
25-10-2023 12:09 AM
25-10-2023 12:03 AM
25-10-2023 12:02 AM
19-10-2023 02:32 PM
Changing your cell phone number with the South African Social Security Agency (SASSA) is an important step to ensure that you continue to receive important notifications and updates related to your social grants and other services.
19-10-2023 11:55 AM
Hi @Chirise.
Thank you for getting in touch with us.
The number that should be registered for mobile banking is often the same number that you receive SMSs from the bank regarding account notifications.
to update your phone number. To update your personal information, you must go to the nearest branch with your ID book.
If we can be of any more service to you, please let us know.
Regards,
Team Standard Bank
18-10-2023 12:50 PM
05-10-2023 09:46 AM
Good morning, Palesa5.
We're sorry to hear about that.
Our team needs to have a look into it, as it sounds more like your profile was not updated accordingly.
Please send an email to [email protected] with the subject line "Contact number change", along with your ID number, the name of the branch you visited to change your contact details, and new contact details.
We look forward to your email.
Kind regards,
Standard Bank Team
04-10-2023 09:27 PM
30-09-2023 06:32 PM - edited 30-09-2023 06:33 PM
Glad you solved this problem.
14-09-2023 06:58 PM
Good evening, @Stefaan.
Thank you for bringing this to our attention.
Kindly note that our branch changes contact numbers in accordance with banking policy.
This is done to check that the information provided is correct, and there is a form you must fill out to confirm a contact number change so that the procedure runs smoothly.
Thank you very much,
Fana.
Team Standard Bank
14-09-2023 12:24 PM
14-09-2023 12:18 PM
14-09-2023 12:13 PM