Home loan arrears

[FanaM1]

Good mornig, @mosamaleme.

Thank you for getting in contact.

Attempts are made to contact customers and explore payment options.

Please contact our staff at 0860 123 001 or [email protected] for assistance with your inquiry.

We look forward to assisting you further.

Regards,

Standard Bank Team

[mosamaleme]

Good day. How do you make an arrangement when you home loan account is in arrears? And why hasn't the standard bank tried contacting a person if they see the person is having a problem with their instalments?
Regards