Unfreeze account as I am out of the country

[StandardBank]

Hi Rundonhlengethw,

The bank will need you to come in to the branch yourself for security reasons. Please contact the international help desk on +2710 249 0051 for assistance.

Regards,

Standard Bank Team

[rundonhlengethw]

Dear customer service office

Im really frustrated as I am in the UK and have made several attempts to get my account to be unfrozen , my acc no is 147530024 , having sent my documents, utility bill and Id doc with my cousin to the branch but rejected as I was not there , she was advised that I need to send an email which is why I am sending this alert . The app is not that friendly when u are using it outside SA !

My branch is Newcastle.

Can my the account will be unfrozen by my branch .

Your assistance will be greatly appreciated