update payment

[FanaM1]

Good morning, @surina1.

We appreciate you getting back to us.

It could be necessary for you to contest the transaction by completing a dispute form or showing them your statement to demonstrate that money was taken out of your account.

Kindly provide us with your email address so we can send you the form.

With regards,

Team Standard Bank

[surina1]

It was processed. It's on my statement and I have a sms that I paid but it does not reflect on Netflix

[FanaM1 · Accepted solution]

Good morning, @surina1.

Thank you for getting in touch with us.

You can inquire with them by sharing your account statement showing the Netflix transaction with the narrative "Cheque card purchase."

If the transaction does not appear, it was never processed.

Please look at your account for that transaction to confirm if it was processed successfully.

We are looking forward to hearing from you soon.

Regards,

Standard Bank Team

[surina1]

I made a Netflix payment on the 30th of November and money was depted from my account. But Netflix didn't says they didn't receive any payment from my account. Please help