Error code 2019 payment unsuccessful

[FanaM1]

Good morning, JustinEls.

Thank you for reaching out.

A hot card is placed by our fraud team when suspecting fraudulent activities.

An SMS is sent to you to validate suspected transactions.

Our system will also attempt to contact you to validate suspicious transactions.

Should any of the above listed items not come through, please contact our fraud team on 0800 222 050 (toll-free) to unblock your card.

If you are outside of South Africa, please email us at [email protected] with your personal information so that we can assist you further.

Let us know if you require further assistance on this.

Kind regards,

Standard Bank Team.

[JustinEls]

I have the same issue. I am however overseas and therefore SMSs and phone calls are not connected to my international SIM card...

[FanaM1]

Good day @Modipaditshehla.

Thank you for reaching out.

Hot card is placed by our fraud team when suspecting fraudulent activities.

An SMS is sent to you to validate suspected transactions.

Our system will also attempt to contact you to validate suspicious transactions.

Should any of the above listed do not come through, please contact our fraud team on 0800 222 050 (toll free) to unblock your card.

Let us know should you require further assistance on this.

Kind regards,

Standard Bank Team.

[Modipaditshehla]

Please assist me. I can't use my app 5o make payments. It is writing hot card or error 2019