Debi check reversal

[FanaM1]

Hi @TaZee.

We appreciate the feedback.

We shared the steps to follow should you want to reverse a debit order using our mobile app.

Please take some time to review the reply and let us know if there's missing information we can provide.

We hope the information provided is helpful.

Regards,

Standard Bank Team

[TaZee]

But the answer isn't relevant to the question I think. The question was about a Debi Check, how does one reverse it and if not why?

[FanaM1]

Hello, @GugusheP.

Thank you for reaching out.

Kindly note that you can only reverse a debit order of less than R1000 and not a debi-check debit order.

How to reverse recent debit orders for amounts less than R1000:

To begin, go to your home screen and select Manage.

• Choose Manage Debit Orders.
• Select a reverse debit order.
• Select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
• Select the debit order you want to reverse.
• Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you signed the contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are followed.

Please let me know if this resolves your query.

Kind regards,

Standard Bank Team

[GugusheP]

Hello

[GugusheP]

How about a debicheck?

[GugusheP]

Fana

[GugusheP]

I also need help with debicheck

[GugusheP]

Okay let me get it for you

[FanaM1]

Good morning, @Donnovan.

Thank you for reaching out.

Kindly note that you can only reverse a debit order of less than R1000 and not a debi-check debit order.

How to reverse recent debit orders for amounts less than R1000:

To begin, go to your home screen and select Manage.

• Choose Manage Debit Orders.
• Select a reverse debit order.
• Select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
• Select the debit order you want to reverse.
• Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you signed the contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are followed.

Please let me know if this resolves your query.

Kind regards,

Standard Bank Team

[Donnovan]

Good evening I just wanted to reverse the debit order deducted by Connect and stop it because I don’t know anything about it.

[FanaM1]

Good day, @zengetwalungisa.

We appreciate you alerting us about this.

Our chargebacks staff will provide additional assistance once you have completed a dipute form.

To ensure that you receive the form, kindly provide your email address.

Sincerely,

Team Standard Bank

[zengetwalungisa]

I got a virtual card debit that i would like to reverse how do i do that

[Adrian_Jr]

This is frustrating. Why can't we cancel a debi-check debit order?

[FanaM1]

Hi @Cebosibisi.

Thank you for contacting us.

Please review the information we provided on Debi-check debit order reversals.

Please let us know if you were able to reverse the funds after we have looked into it.

We eagerly await your response.

Regards,

Fana.

Team Standard Bank

[Cebosibisi]

Can I reverse a Debi check?

[Cebosibisi]

I need help

[FanaM1]

Good morning @chrisabroue.

Thank you for reaching out.

Kindly note that you can only reverse a debit order of less than R1000 and not a debi-check debit order.

How to reverse recent debit orders for amounts less than R1000:

To begin, go to your home screen and select Manage.

• Choose Manage Debit Orders.
• Select a reverse debit order.
• Select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
• Select the debit order you want to reverse.
• Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you signed the contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are followed.

Please let me know if this resolves your query.

Kind regards,

Fana.

[chrisabroue]

How do I reverse a Debi check?