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Community
Share knowledge. Ask questions. Find answers.
Community
A one-stop forum for all your banking questions
18-10-2021
10:43 AM
1 Kudo
This community is currently read-only while some changes are made to the log-in and authentication process.
We are sorry about any inconvenience but you are welcome to read exiting content in the meanwhile.
Should you have any questions or need help, please contact us using the details below or find "Standard Bank South Africa" on social media.
Fraud line
SOUTH AFRICA 0800 020 600
INTERNATIONAL +27 10 249 0100
EMAIL [email protected]
Telephone
SOUTH AFRICA 0860 123 000
INTERNATIONAL +27 10 249 0423
Lost or stolen cards
SOUTH AFRICA 0800 020 600
INTERNATIONAL +27 10 249 0100
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18-10-2021
09:49 AM
Thanks for helping us combat this. We do apply to domain registrars to take down scam domains as soon as we become aware of them. We have an aggressive defensive strategy in place in an effort to remain a step ahead - but this is not always fallible. Please do continue to forward any suspicious emails to [email protected] For more information on staying secure online, see https://bit.ly/SBSAsecurity.
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02-07-2021
04:53 PM
If you have the account number you can deposit money into the account. You can also active the app using the account number and link your card when you get it. If you need further help on this, call 0860 123 000.
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02-07-2021
04:48 PM
We may not send statements to email addresses without verifying your personal information. Please call 0860 123 000.
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02-07-2021
04:47 PM
You'll need to call 0860 123 000 so that your personal information may be verified.
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02-07-2021
04:43 PM
Call 086 110 2347 or email [email protected]
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02-07-2021
04:41 PM
Usually not a vehicle older that old. You may have to finance it using a personal loan as opposed to a vehicle loan. Call 086 110 2347 to explain your position and provide more details about the car.
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02-07-2021
04:37 PM
To close your account call 086 110 2347 or email [email protected] Once the account is closed the documents will be sent to you.
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30-06-2021
01:39 PM
You can cancel or reverse a debit order on the app if it is for under R200. If higher, you will need to call 0860123000.
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30-06-2021
01:30 PM
This depends on which online wallet service you are using. Each will provide instructions on how to load the wallet. If you are using Standard Bank's virtual card you can top it up in the banking app.
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30-06-2021
01:24 PM
Here are all the mobile deals available: https://mobile.standardbank.co.za.
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- Tags:
- mobile
30-06-2021
01:21 PM
Congrats! The account remains open until your attorney instructs the bank to close the account and hand over the deed to you.
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30-06-2021
01:16 PM
Try requesting a call-back: https://www.standardbank.co.za/southafrica/personal/products-and-services/customer-solutions/debt-care-centre.
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30-06-2021
01:12 PM
You can access that info via the app. When in the account on the app, select "Cards" in the top menu. If you have lost the card, you should have reported it and either stopped or blocked the card. If so, you will not be able to use the card details either.
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25-06-2021
02:57 PM
There is no withdrawal fee if done within the terms of the account There is a fee of at least R115 for early withdrawals. See the 2021 pricing guide here:
https://www.standardbank.co.za/static_file/South%20Africa/PDF/Personal%20Pricing/2021/Savings_and_Investments_Pricing_Guide_2021.pdf
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- Tags:
- Fees and Pricing
25-06-2021
02:51 PM
If this is a private vehicles, you would still need to apply for financing on that vehicle. See https://www.standardbank.co.za/southafrica/personal/products-and-services/borrow-for-your-needs/vehicle-financing/see-financing-options
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25-06-2021
02:43 PM
To protect privacy of information, a bank my not provide information on accounts not held in their name. Only your husband may provide you that information as the account is in his name.
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25-06-2021
02:39 PM
In our dashboard, scroll down to "Open or Add an Account". You should get the option to select your home loan.
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25-06-2021
02:37 PM
You will need to request this by calling 0860 123 000 so they may validate your account details.
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25-06-2021
02:33 PM
You should have received an SMS to collect the a card had the application been approved. Call 0860 123 000 where your query may be addressed securely.
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25-06-2021
10:54 AM
Usually you should be required to enter a mobile number to receive an OTP. If this is not happening it is usually an issue on that platform. There is nothing you should need to do in Standard Bank online banking.
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24-06-2021
04:49 PM
You may call 0860 123 000 to update your profile securely. Be aware that it may be necessary to produce documents at some stage. I recommend calling as your first option.
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- Tags:
- app
- Internet Banking
24-06-2021
04:45 PM
You get debited a minimum percentage of what is due on your card so that amount varies depending on your monthly spend on the card. You may make ad hoc manual additonal payments via the app. Go to credit card and select "Make payment".
If you want a regular payment set up in addition to the minimum monthly, you can do through setting up a recurring monthly payment to "Standard Bank Card", which can be found under "Pay" and then "Company Search". Recurring payments can be set up for up to 36 months.
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Public statistics
| Date Registered | 14-05-2015 12:35 PM |
| Date Last Visited | 12-05-2022 04:47 AM |
| Total Messages Posted | 41 |
| Total Kudos Received | 3 |
©2016 Standard Bank is a licensed financial services provider in terms of the Financial Advisory and Intermediary Services Act and a registered credit provider in terms of the National Credit Act
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