The cell phone app doesnt work to date for International transfer. I'm trying to send money to Malawi... at the page asking for banking details, I enter the country, account and swift. Then it doesnt accept. There is a button labeled "DONE" and when I press on it, it just changes color momentarily and then nothing happens. When I push back, it asks me for same information to proceed. I am using a Samsung Note 9. Frustrating. Very frustrating @StandardBank wrote: How to do an international payment on the mobile app? From the home screen, select the pay icon at the bottom of the screen Select ‘Overseas payment’ International payments screen Select a new international payment option ‘Pay a person’, ‘Pay a company’, or ‘Fund my international account’ view your payment history, track the status of your payment or pay the same person again by pressing ‘Pay again’ After you have selected a new international payment option, you will be required to confirm that all your personal details are correct and you agree to the terms and conditions. (If your personal details are not correct, visit your nearest Standard Bank branch to update your personal details) The Learn more tab at the top of the page allows you to learn everything you need to know about making an international payment Select ‘Continue’ Payment details: Select the account that you want to pay from Select the currency that you want to pay in You can stipulate the amount you want to send in either Rand or foreign currency by switching the toggle on the left of the amount field Select who will pay the beneficiary bank fees (If you select, ‘I’ll pay’ for all the fees, then you will be charged fees by Standard Bank and then at a later date, the beneficiary bank will charge you a fee as well. If you select, ‘the beneficiary pays’, you will be charged Standard Bank’s fees and the beneficiary will pay for the Beneficiary bank fees. Select ‘Calculate estimate’ View the cost estimate of your transaction and select ‘Continue’ Beneficiary details Enter beneficiary personal and bank details Enter the reference you wish to see on your statement and the reference you want the beneficiary to see on their statement BOP (your reason for payment) Select your Reason for making this payment Select ‘Continue’ Enter One Time Pin (OTP) pin sent to your phone Review Review the transaction summary screen and tap on ‘Confirm’ What do I need to make an international payment on the app? Beneficiary details: If you are paying an individual you need to know the beneficiary’s name, surname, gender and full physical address. If you are paying an entity/company you will need the entity’s name and full physical address. Bank details: Your beneficiary needs to get these details from their bank and give them to you. You will need the beneficiary’s account number or International Bank Account Number (IBAN) and a valid bank SWIFT code. Depending on which country you are sending the money to, some countries also need a bank SORT or routing code. IBAN: An IBAN (International Bank Account Number) consists of an alphabetical country code, followed by 2 numbers and up to 35 characters. Together, these identify the country, bank and the beneficiary’s account number. Most European countries use IBAN account formats. Example: GB25SBIC40523378945612 Some countries (like South Africa and America) do not use IBAN. For international payments a normal account number is used. The account number only identifies the account at a bank and holds no additional information. SWIFT code: A SWIFT code is used for identifying banks for sending money overseas. A SWIFT code contains either 8 or 11 characters. Example: Standard Bank South Africa’s SWIFT address: SBZAZAJJ SORT / Routing code: Depending on which country you are sending the money to, some countries also need a bank SORT or routing code. BOP code (Reason for Payment): You will be required to select a BoP code (aka Reason for Payment) for your payment. South African legislation requires you to provide a reason why you are sending money outside South Africa. The South African Reserve Bank (SARB) uses a set of predetermined codes for this, called a Balance of Payment (BoP) code. Example: 101-01 – Import advance payment
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