Hi Standard Bank team and customers I experienced this issue on 28 December 2023 when trying to log in to make a payment to a beneficiary. Note the following: - You most probably cannot solve this issue on your own as this is something that Standard Bank are solely responsible for. - I opened my first bank account with Standard Bank in 2016 and received a card (We call this card Card A). When upgrading my account in around 2020, the old card associated with my first account was still active. I received a new card with my new account called Card B. - All that I do on my account is linked to Card A, despite this card not being with me, being expired, being old and being linked to the original account. This refers to any additional investment accounts linked on your standard bank profile. - You will have to go into a branch and request for all information from Card A to be moved to Card B in order for all to be linked back to you and your account. - This should have been done by Standard Bank when we switch accounts, but seems like no one did that or no one advised us. - Nonetheless, the call centre was quite efficient and swift in identifying the problem and assisting me to log back into my account and advising me on the best way forward.
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