Increase my credit card limit

[FanaM1]

Hi @janusjansenvren.

Thank you for returning to us.

Please let us know what kind of help you needed. The phone number is active.

We are anticipating hearing from you.

Regards,

Fana.

[janusjansenvren]

That number does not exist

[FanaM1]

Good day @Dione001.

Thank you for getting in touch.

To link your credit card, you can request that your credit card be linked with your cheque account in order to perform immediate transfers by dialing 0861 201 000.

Please let me know if this solution helps.

Kind regards,

Fana.

Standard Bank Team

[Dione001]

Good day 

I'm struggling to link my credit card to my mobile banking app. Please can you assist? 

[DW6]

$500

[FanaM1]

Hello @Laird22.

Thank you for pointing this out, and we are truly sorry for the level of service received thus far.

We value your feedback greatly and are sorry to learn that you are dissatisfied with us.

Our limits teams' direct number is 0861 201 000.

In our mobile app, you can increase the limit.

The steps below will guide you on how to increase your limit:

• Use the Standard Bank Mobile App.
  a. Open and sign into the Standard Bank App.
  b. Select your credit card account balance.
  c. scroll down to "increase credit limit."
  d. select "apply."

Alternatively, you can share your contact details, and we will arrange a call with our sales team for further assistance.

Kind regards,

Fana.

Standard Bank Team

[Laird22]

I have banked with Standard for over 30 years and had a credit card. I have never asked for an increase before, but I cancelled 1 other card due to shocking service so decided to ask for an increase. Easy on line I thought, Oh No!!! on the website it says I can do it on my phone app?? No I can't, the credit balance tab doesn't exsist. I can't do it on the website so I call, firstly the option instructions are incorrect. After explaining I am retired I am told I can't apply over the phone because I don't have a salary slip.!!!!! As a 69 year old I have to go to the bank and stand in a queque, I have to take a pile of documents with me and wait until someone might help me. I have a relationship manager as I have private banking, I don't even know their name or have a no for them. So the old are penalised because they don't have a salary slip and yet I pay tax and SARS don't ask me to come to their offices and stan in a queque. I have been a loyal customer, I have an excellent credit rating and yet I can not access any on line assistance. Time to move banks I think.

[ReneilweM]

Hello, Far. We are here to help!

There are a few ways you can use to increase your limit:

• Use the Standard Bank Mobile App
  a. Open and sign into the Standard Bank App
  b. Select credit card account balance
  c. Scroll down to credit limit increase tile
  d. Select apply 

• Contact us on 0861 201 000, select option 4, then 1.  

• You can also visit your nearest branch. 

We hope these solutions offered resolve your request.

Kind regards,

Reneilwe

[Far · Accepted solution]

hi

[Far]

Hi - please can you increase my credit card limit i am busy renovating my townhouse