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06-09-2020 01:27 PM
16-08-2020 07:08 AM
16-08-2020 07:04 AM
11-02-2020 11:00 AM
Yesterday round 7:13pm i went to make deposit at clearwater standard bank atm and after inserting my money the machine said jammed and did not return my money. I immediately contacted the number on the atm, which was answered after 15 miniutes only to be told that they would get back to me after investigating the matter. i had to ask the girl why this would take 7 days as i needed the money to be sent eslsewhere urgently. she told me thre was nothing she could do, and i had to ask her what the escalation step was as this was not acceptable. she then said she will sent an email to escalate the matter and if i was not happy i could speak to her supervisor. I was put on another 15min hold before i spoke to the supervisor Mpho, who at least managed to calm me down instead of make the situation worse. But the bottom line is standardard bank has still not got to me. i need the money in my account urgently and definately waiting 7 days for money that the atm took in a matter of seconds is unacceptable.
03-09-2018 08:26 PM
03-09-2018 08:24 PM
20-02-2018 03:47 PM
16-02-2018 06:06 AM