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A one-stop forum for all your banking questions
08-05-2023 05:39 PM
Hi CSmith,
Thank you for getting in touch.
The form has been attached to this conversation for your convenience. Once completed, kindly forward the form to [email protected] for our team to assist further.
Regards
Silindile
Standard Bank Team
08-05-2023 12:19 PM
09-01-2023 09:17 AM
Good morning @Zewande.
We appreciate you reaching out to us.
The form has been forwarded to you with further instructions.
Please feel free to contact us if you need any further information.
Warm regards,
Fana.
Standard Bank Team
07-01-2023 04:03 AM
03-10-2022 05:12 PM - edited 03-10-2022 05:13 PM
Hi @Fazila.
Thank you for reaching out.
Please take note of the below.
NB:
Fee R292.55.
It’s not guaranteed.
Turnaround time is 10 business days.
Kindly forward the form to [email protected] for our team to assist further.
Please share your email address so we share the form with you.
Kind regards,
Fana.
Standard Bank Team.
01-10-2022 09:33 PM
05-09-2020 08:11 PM
16-01-2020 02:14 PM
Hello @ebencoetzee,
Please confirm if this matter was resolved? If not, kindly confirm if this was a cash deposit or Internet transfer from which account to whose account for further investigation?
We will need to share this with our transactional team for further investigation and feedback. In future please share all urgent queries on our social media platform by sharing your details on private message or direct message.
Let us know should you need further assistance on this.
Regards,
Boitumelo
04-12-2019 07:59 PM
04-07-2019 11:15 AM
13-04-2018 10:14 AM
Hello @mft10810,
Could I kindly advise that you visit your nearest branch or contact the customer care center on 0860 123 000 in order to be assisted with the reversal of funds. The funds can only be reversed provided that the recipient hasn't withdrawn the funds. Please note that reversals can only be done within a period of 45 days.
Kind Regards,
Mandy
12-04-2018 04:07 PM
URGENT
Hi there, I just paid an EFT thinking it was to Payfast to a standard Bank account number. It did not go through but it was debited from my Std Bank account. Can you kindly assist in how to go about stopping/reversing it, as I now suspect that Payfast is a bank-approved beneficiary not a once-off beneficiary.
Thanks in advance!
24-10-2017 08:46 AM
Hello @DZZ,
I can imagine your frustration on this, please forward us your account details, ID number, contact details, as well as the details of the account of which the deposit was made into so that we can be able to investigate if the funds are still available, provided that the receiver hasn't withdrawn or spent them. If so, we'll be able to assist with reversing them back into your account. Please forward the requested details to [email protected] with the subject line "Reversing an EFT - Community Query" so that we may be able to identify your query.
Regards,
Mandy
23-10-2017 05:45 PM
I made a payment into a wrong account which I am not sure is in existance any longer - how do I get that money refunded back into my account. It was made into a standard bank account
15-09-2017 10:55 AM
Hello @kwanele26,
The best way to resolve this is to make contact with your insurance broker and confirm if the policy was cancelled as requested previously. You can launch an investigation with them on your cancellation back-dating to 2014. To reverse from our site we can only reverse for this current month, please visit your nearest branch for this reversal or contact us here: 0860 123 000 for further assistance.
Let me should you still require further assistance on this.
Regards,
Boitumelo
12-09-2017 02:22 PM
Hi
an insurance company has been debiting my account after i had canceled the policy back in 2014.do i go to the bank to reverse those transactions?
11-07-2017 09:00 AM
Hello @Luhlangas,
Please tell me more regarding the provided number. I would like to intervene and assist in resolving your query.
Regards,
Boitumelo
07-07-2017 04:08 PM
06-03-2017 12:17 PM
Hi,
Please call 0860 101 341 for any Debit Order Reversal.
04-03-2017 12:10 AM