Not able to register World Citizen Mastercard with Mastercard Travel Pass

[FanaM1]

Hello there.

We'd like to chat with you.

Are you seeking for any assistance?

Looking forward to your response.

Regards,

Standard Bank Team

[11287]

Yas

[11287]

Nei

[11287]

Checking out pyramid

[PJ6]

Any updates on this long outstanding issue?

[FanaM1]

@rogueghost, the email is received and replied to. Please have a look into it.

[rogueghost]

Thank you @FanaM1 . I have emailed you with the error and my details.

[FanaM1]

Good morning @rogueghost, and @PJ6.

We appreciate you alerting us about this.

We want to look into this subject and discover the truth.

Send an email with the subject line "Community inquiry | Card linking" to [email protected], and be sure to include your card number and any error messages you are receiving.

It will be great to hear from you guys.

Regards,

Fana.

Team Standard Bank

[rogueghost]

@ can we get an update? This is an ongoing issue and no one from SB is helping out. It's not going to be resolved by ignoring the issue.

[rogueghost]

Did you ever make use of an international lounge? What was the process?

[PJ6]

Can you please provide urgent feedback on this issue?

[PJ6]

Can you please urgently provide feedback on this issue?

[rogueghost]

Can you please update us?
Error we are getting :
We are not able to load your card details at this time.
Please check try again shortly.

I have been trying for the past 1 week. Issue is still there. And it says I must contact the issuing bank.

[rogueghost]

I am having the same issue. I cannot register with the same error . What's the issue? Website says you cannot access the lounges without travelpass app. But it's not working!

[PJ6]

Can you please provide feedback on this issue?

[PJ6]

Can you please provide an update on this issue? Other people are also reporting exactly the same issue trying to register their cards.

[PJ6]

Is there any solution this problem? Does Standard Bank World Citizen Credit Card work with Mastercard Travel Pass?

[PJ6]

We are not able to load your card details at this time. Please check try again shortly. This is from the mobile Mastercard Travel Pass App and the Web site.

It is NOT an option for me to contact Travel Pass as there is No contact details. The message is to check with the issuing bank.

[FanaM1]

Good afternoon, @PJ6.

For us to better assist you, could you please tell us what error message you are getting on your end?

You should be able to link your card without any hassle.

We are looking forward to your response.

Kind regards,

Fana.

Standard Bank Team

[PJ6]

Any update on why it is not possible to register a World Citizen Mastercard with Mastercard Travel Pass?