Good day, @Liesln.
ID and passport applications are processed on the home affairs website.
We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection.
Please visit the home affairs page at dha.gov.za.
The bank branches are also listed on the website.
You can check for available dates 2–4 weeks in advance.
I hope this answers your question.
Kind regards,
Standard Bank Team