I followed SB's instructions to open a child's account and it opened it in my name instead

[jordanp]

Hi Fana,

I emailed the address you gave me 12 days ago and I have not received so much as an auto reply.

You responded to say that you'd be in touch on Monday. I even posted my email address in a public forum to help speed the process and nothing has happened. I will be writing a HelloPeter review of this interaction in order to tell the public to find any other bank. 

[FanaM1]

Hi Jordanp.

Thank you for your details.

We will be in touch.

Regards,
Standard Bank Team

[jordanp]

zeropluslessthan[at]gmail.com

[FanaM1]

Good morning, Jordanp.

Thank you for alerting me.

Please confirm your email address so we are able to fast-track it for you and assist further.

We are looking forward to your response.

Regards,
Standard Bank Team

[jordanp]

Hello, Fana. Thanks for your response. I sent an extensive report more than two days ago to the address you supplied and I have received no reply.

[FanaM1]

Good day, @jordanp.

Thank you for getting in touch with us.

We'd like to have a look into this.

Please email us at [email protected] with a screenshot of the message you are getting on your end so we can assist further.

We are looking forward to your email.

Regards,

Standard Bank Team

[jordanp]

I followed the instructions given on the page "PureSave Account for your child" thinking that it would help me get a PureSave account for my child. Instead it just populated the contract with my details, with marketing agreements for which it gave me no opt-out, never asked about any child of mine, and considered the contract signed.

How do I get the "for my child" part done?