ID application

[Mondli3]

Yes

[Tshireletso246]

I lost my ID

[Boipelo23]

Hi Agreenett01,

Thank you for reaching out to us. 

Kindly note the following process when you have to make an ID:

• You’ll need to be registered for internet banking with us.
• Your country of birth must be South Africa.
• Visit the Home Affairs website to complete and submit an application form.
• Initiate payments to Home Affairs by signing in to your Standard Bank Internet Banking profile.
• Select the ‘Pay and Transfer’ tab; then select ‘Pay MyBills’, ‘Billing Beneficiaries," and then ‘Dept of Home Affairs’
• Once payment has been received by Home Affairs, the system will allow you to make an appointment at one of our specialised Standard Bank branches.
• Print and keep your booking confirmation letter and reference number.
• Visit your selected Standard Bank branch, as per appointment, with your ID to scan your fingerprints and have your pictures taken.
• Home Affairs will SMS you when your smart ID or passport is ready.
• Collect your Smart ID or passport at the Standard Bank branch you’ve specified for collection.

You can get your ID at these selected branches only: Killarney Branch in Killarney Mall, Johannesburg; 5 Simmonds Street, Johannesburg; Centurion Lifestyle Branch, City of Tshwane; Canal Walk Branch in Century City, Cape Town, and 1 Kingsmead Way, Durban; Jubilee Mall, City of Tshwane; 1 Pickering Street, Newton Park and Gqeberha. 

We hope this information is useful.

Kind regards,

Standard Bank social media team

[Agreenett01]

Re; ID application

[Neilwe21]

Yes

[VanithaXaba349]

Hi
I would like to apply for a new Smart ID document

[Flora2]

I would like to apply for a new id.

[Mapholoba1]

I have a problem with booking a date.. It says no available slot or date. What actions must I take regards to this problem

[SilindileMbo]

Hi Sonk

Thank you for reaching out.

You can access this service via our internet banking platform, please follow the steps below:

• Log in to Internet banking.
• Click ontransact.
• Under "Pay," click "My Bills."
• Confirm the T's and C's by accepting
• Search for DHA and subscribe before processing a payment.
• Then process a payment.

Regards

Silindile

[Sonk]

My Bills is not showing on my standard bank app and I have no idea how to complete the payment for the ID application due to that.

[FanaM1]

Good day, @San60.

It sounds like this has been a frustrating experience, and we appreciate you sharing this with us.

ID and passport applications are processed on the home affairs website.

We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection.

Once the application has been initiated at dha.gov.za,

You need to subscribe first before you can make payments to DHA.

 Here's how:

• Log in to Internet banking.
• Click ontransact.
• Under "Pay," click "My Bills."
• Confirm the T's and C's by accepting
• Search for DHA and subscribe before processing a payment.
• Then process a payment.

The bank branches are also listed on the website.

You can check for available dates 2–4 weeks in advance.

Please let us know if you still require further assistance.

Kind regards,
Fana.
Standard Bank Team

[San60]

Hi Fana

I have registered on the DOH website for an ID and passport and both have been accepted but I want to pay through Standard Bank, but am not able to. I have called the Standard Bank Canal Walk's branch and the lady could not help me. She said she ask someone for help and I waited more than 30 minutes for someone to speak to me, and eventually put the phone down. I also tried Home Affairs number at Standard Bank Canal Walk and no one answered. Please assist.

[Snowlyds]

Good Morning 

Please assist

I would like to book an appointment for a Smart Id Card at Kingsmead Standard Bank or Pavallion in Durban this month.

Thank you.

Lydia Ndebele

[charlimejac11]

So regardless whatever date you select the error messsage is the same:

Booking Information
A limited number of bank branches are currently enabled for priority bookings.
Please note you can however visit any Home Affairs office in order for your biometrics to be captured.See available booking branches.

No timeslots are available for your specified criteria; please revise your selection criteria
Please select from below for your planned visit:
*Province:

Select a Province

*Cities\Town:

Select a City

*Suburb:

Select a Suburb

Branch Type:

Select a Branch Type

Branch:

Select a Branch

Date Range
2023-03-04
2023-03-04
Please note Home Affairs does not require a booking.

[charlimejac11]

Booking Information
A limited number of bank branches are currently enabled for priority bookings.
Please note you can however visit any Home Affairs office in order for your biometrics to be captured.See available booking branches.

No timeslots are available for your specified criteria; please revise your selection criteria
Please select from below for your planned visit:
*Province:

Select a Province

*Cities\Town:

Select a City

*Suburb:

Select a Suburb

Branch Type:

Select a Branch Type

Branch:

Select a Branch

Date Range
2023-03-04
2023-03-04
Please note Home Affairs does not require a booking.

[charlimejac11]

I am experiencing the same issue, so the error message is for the selected date there is no dates available.

[FanaM1]

Hello @azi.

We hope everything is well.

This certainly sounds like a frustrating experience.

We would like to know more about the issue you are experiencing. Please tell us what error message you are getting by calling us at 0860 123 000, options 3 and 4, with a screen shot of the error message.

We are looking forward to hearing from you.

Kind regards,

Fana.

Standard Bank Team

[azi]

Like I said in my message I can’t do it online because it doesn’t want to work

[azi]

I would like to get a new id but when I try to submit my payment it does want to work and I really need a new id and I do bank with you guys

[FanaM1]

Hi @Smitfamily1.

Thank you for getting in touch with us.

We are referring to manually selecting specific dates and the preferred branch to visit.

Please check all branches around your area and search dates that are not highlighted to see which ones might be available for you.

Please let us know if you were successful in making a reservation.

We are looking forward to hearing from you.

Kind regards,

Fana.

Standard Bank Team