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Unknown payment

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cjaustralia
Occasional Visitor
I have a unknown payment on my account how do I investigate this?
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Community Coordinator

Hi cjaustralia, 

 

Please contact our help desk on 0860 123 000, for assistance on this matter.

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Steverdutch
Visitor
I have a similar problem.. the following debit orders go off every month and none of my other debits go. Please can you block them and reverse all my money(22000) as this is killing me both financially and credit wise
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Community Coordinator

Hello @Steverdutch,

 

Please be advised that a debit order can only be cancelled with the company that is debiting you. The bank does not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Regards,

Mandy

 

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