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20-12-2023 10:13 AM
Good morning, @surina1.
We appreciate you getting back to us.
It could be necessary for you to contest the transaction by completing a dispute form or showing them your statement to demonstrate that money was taken out of your account.
Kindly provide us with your email address so we can send you the form.
With regards,
Team Standard Bank
19-12-2023 01:42 PM
19-12-2023 07:44 AM
Good morning, @surina1.
Thank you for getting in touch with us.
You can inquire with them by sharing your account statement showing the Netflix transaction with the narrative "Cheque card purchase."
If the transaction does not appear, it was never processed.
Please look at your account for that transaction to confirm if it was processed successfully.
We are looking forward to hearing from you soon.
Regards,
Standard Bank Team
18-12-2023 08:25 PM