App crashes on ios16

[Shervan]

Still waiting.

[JacquesDB]

I have activated my touchId on my cellphone whereafter I couldn’t access my internet banking anymore. It asks me to enter the linked card’s details and the pin but as soon as I press next the app closes or crashes. When I reopen the app the process starts over until it crashes again. It’s an iPhone SE running ios 16 which seems to be a general complaint. Can someone please help me?

[Shervan]

Noted. Look forward to hearing back soon.

[FanaM1]

Hi @Shervan.

Apologies for the delayed response.

The team is currently investigating. Once completed, you will be contacted to advise you further.

Your patience is appreciated.

Regards,

Fana.

Standard Bank Team.

[Shervan]

Any feedback?

[Shervan]

Still no contact made. This is getting very frustrating.

[Shervan]

Hi Fana,

Still no contact made…

[FanaM1]

Hello @Shervan. Thank you for your details. The team will be in touch.

Regards,

Fana.

[Shervan]

[email protected]
0727821262

[FanaM1]

Hi @Shervan.

True, it does explain itself.

Please share your user ID/email address and your contact details.

I'd like to raise this with the team to have a look into it.

Regards,

Fana

Standard Bank Team.

[Shervan]

Hi Fana,

Not sure what I’ll gain by calling. My issue is perfectly explained in this forum…

[FanaM1]

Hi @@Sherv .

Thank you for reaching out.

This certainly sounds like a frustrating experience.

We would love to understand more about what went wrong.

Please contact us and tell us what issues you are experiencing on 0860 123 000 option 3 then 4.

Kind regards,

Fana.

Standard Bank Team.

[Shervan]

Hi team,

I’m having the same issue after transferring to a new phone on iOS.

[FanaM1]

Hi @StuartLast.

Thank you for reaching out.

This certainly sounds like a frustrating experience.

We would love to understand more about what went wrong.

Please contact us and tell us what issues you are experiencing on 0860 123 000 option 3 then 4.

Kind regards,

Fana.

Standard Bank Team.

[StuartLast]

I cannot log into the standard bank app on my iPhone(iOS 16). It tells me the following
Reset sign in method


It then asks for a linked card and it’s pin and then crashes and doesn’t go any further.
Is this a known problem with the app and do you know how to fix it?

Thanks