Can't log into app

[FanaM1]

Hi @QNo.

Thank you for getting in touch with us.

This sounds like a frustrating experience, for sure.

These troubleshooting steps are some you can use to attempt and fix what appears to be a technical issue.

• Select the Standard Bank app under settings,
• click Storage, and then select Clear Data and Cache.
• Restart the device, then attempt logging in once more.

If this doesn't work, please call us at 0860 123 000 and select options 3 and 4 or email us at [email protected].

You are welcome to contact us again and describe the issue message you are seeing so we can provide more troubleshooting advice.

Once you have been able to do banking from the convenience of your home, kindly let us know.💙

Kind regards

Fana.

Standard Bank Team.

[QNo]

I few days ago o went into a branch to get a new card and app installed. I logged into it with no issues but today it does not recognise my credentials