Finger printer reader not working

[FanaM1]

Hi @Wikus2.

Thank you for reaching out.

This certainly sounds like a frustrating experience.

Please contact us and tell us what issues you are experiencing on 0860 123 000 option 3 then 4.

Sorry to hear about the trouble you are experiencing.

Kind regards,

Fana.

Standard Bank Team.

[Wikus2]

Finger print reader not working

[FanaM1]

Hi @IRISC.

Thank you for reaching out.

This certainly sounds like a frustrating experience.

Please contact us and tell us what issues you are experiencing on 0860 123 000 option 3 then 4.

Sorry to hear about the trouble you are experiencing.

Kind regards,

Fana.

Standard Bank Team.

[IRISC]

Hi, the finger print reader is not working for several days of trying to get into my account, it has let me in only once. I tried taking off the screen protector, cleaning the screen and I know my finger prints on both thumbs should work on it as tested in the bank branch. What is wrong? There is no other option I can see to login with user name and I can't get to the settings, so frustrated!