Frozen App

[FanaM1]

Good day, @claudeErskine.

Thank you for getting in touch.

We'd like to assist with your frozen app; please tell us if you have managed to reinstall the app.

Please reach out to our team at 0860 123 000, options 3 and 3, for assistance with your iBan number.

We look forward to your response regarding the app.

Regards,

Standard Bank Team

[claudeErskine]

My app is frozen
I need my iban number

[FanaM1]

Good morning, @Karabo13.

Thank you for bringing this to our attention.

Various factors determine how long it takes to verify the funds.

For us to fast-track your query, please email us at [email protected] with your personal information and any reference number provided.

We look forward to your email.

Regards,

Standard Bank Team

[Karabo13]

I received a settlement yesterday afternoon in my account. It is now frozen and I am told to wait for an investigation. My children are going hungry since im unemployed. I have been awaiting this money in order to make ends meet. How long does it take to contact the municipality and confirm the origin of the funds!? I am definitely changing banks.